Upcoming Events

Webinar
Oct 05, 2023
Virtual
Increase Efficiency and Improve Customer Outcomes

Imagine notifying anyone in your organization the moment a specific event or change occurs in a support case. Without technology, you would need dozens of agents dedicated to combing through case updates, subjectively flagging relevant ones, then manually assigning cases and updating key stakeholders. With Alerts, that is all automated.

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SX Live City Tour
Nov 14, 2023
In-person
SX Live City Tour: Raleigh

Join us on November 14 in Raleigh-Durham for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

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SX Live City Tour
Nov 16, 2023
In-person
SX Live City Tour: New York

Join us on November 16 in New York for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

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Past Events On Demand

SX LIVE
Apr 06 – 08, 2022
Virtual
The First Industry Conference Dedicated To The Support Experience

On Demand now available! Learn the future of support experience from industry leaders and visionaries

Watch On Demand
Webinar
Mar 24, 2022
Virtual
From Signals to Action: Driving Proactive Support with SX Predict

Don’t wait for customer issues to find you.

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Webinar
Mar 18, 2022
Virtual
CCO Perspectives: The CCO’s First 90 Days

We sit down with Wayne McCulloch, WalkMe’s first Chief Customer Officer, as he shares how he navigated a new company and defined his role within the organization.

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Webinar
Feb 03, 2022
Virtual
Quality Monitoring 2.0

AI/ML is good for more than gaining insights on your customers. It can also be a valuable tool to increase employee engagement and retention.

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Webinar
Dec 16, 2021
Virtual
The Great Resignation Is Here

In this 45-minute session, TSIA’s Distinguished Researcher John Ragsdale and Snowflake’s VP of Global Support Angus Klein discuss the potential for disruption, and how to leverage the next generation of quality monitoring tools and practices.

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