Build vs Buy: Improving Customer Support Quality With AI Sentiment Analysis
See why Informatica chose SupportLogic's AI-powered sentiment analysis to help transform their support operations and deliver a best-in-class experience across the entire customer journey.
Past Events On Demand
How to “Sell” to Your CFO
Even with frozen headcount and a tighter budget, your support organization will be expected to improve the customer experience. Join finance leaders Joe Garafolo of Mosaic.tech and Nick Tarnoff of SupportLogic on March 16th to find out how to talk to your CFO about getting the resources you need to be successful in 2023.
20 Minutes / Twice a Day: Your RX for Escalation Reduction
Are reducing escalations and increasing your team’s efficiency top priorities for your organization? Of course they are! Join us on February 28th to learn a quick, efficient method for reducing costly escalations and increasing your team’s productivity.
Making the Business Case to Invest in AI for Support Experience
Valoir’s analysis of SupportLogic customers found that they were consistently able to reduce the volume and cost of escalations, accelerate time to resolution, retain and increase revenue, and improve customer and agent experiences.
Five Elements For Building A World-Class Agent Coaching Program
The ‘great resignation’ and the ‘great talent reshuffle’ have impacted front-line customer support and service staff as much, if not more than any other part of the workforce. Efficient onboarding, ongoing enablement, and improving engagement and retention rates of the Support Engineer — or Service Agent — are critical measures to drive higher customer satisfaction and improved revenue protection and growth.
Slash Resolution Time with AI
On October 27th, we’ll detail how SupportLogic’s technology helps you get the right cases to the right agents with minimal effort from managers. That results in dramatic reductions in case resolution time and dramatic increases in customer satisfaction.
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