Upcoming Events

SX Live Virtual Conference

The SX Live virtual conference is back from June 13-15, 2023. It’s three days packed with keynotes from industry heavyweights, success stories “from the field”, and breakout sessions with forward-thinking practitioners. We’re bringing together customer support and success professionals to discuss the latest trends in technology, customer pain points, and best-practices shaping the ever-changing realm of support.

SX Live City Tour

Aug 22, 2023

In-person

SX Live City Tour: Boston

Join us on August 22 in Boston for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

SX Live City Tour

Aug 24, 2023

In-person

SX Live City Tour: Philadelphia

Join us on August 24 in Philadelphia for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

SX Live City Tour

Sep 14, 2023

In-person

SX Live City Tour: San Jose

Join us on September 14 in San Jose for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

Past Events On Demand

Conferences

May 16 – 18, 2022

Virtual, In-person

Join us in Orlando!

Visit the SupportLogic booth virtually or in person (Booth #815) and get your free, personalized support maturity assessment.

Don’t Just React to Escalations, Predict and Prevent Them

According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.

The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.

That’s where SupportLogic comes in.

The First Industry Conference Dedicated To The Support Experience

On Demand now available! Learn the future of support experience from industry leaders and visionaries

From Signals to Action: Driving Proactive Support with SX Predict

Don’t wait for customer issues to find you.

CCO Perspectives: The CCO’s First 90 Days

We sit down with Wayne McCulloch, WalkMe’s first Chief Customer Officer, as he shares how he navigated a new company and defined his role within the organization.

Learn More