Read More
The SX Live virtual conference is back from June 13-15, 2023. It’s three days packed with keynotes from industry heavyweights, success stories “from the field”, and breakout sessions with forward-thinking practitioners. We’re bringing together customer support and success professionals to discuss the latest trends in technology, customer pain points, and best-practices shaping the ever-changing realm of support.
Join us on August 22 in Boston for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.
Register Now
Join us on August 24 in Philadelphia for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.
Join us on September 14 in San Jose for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.
Visit the SupportLogic booth virtually or in person (Booth #815) and get your free, personalized support maturity assessment.
According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.
The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.
That’s where SupportLogic comes in.
On Demand now available! Learn the future of support experience from industry leaders and visionaries
Don’t wait for customer issues to find you.
We sit down with Wayne McCulloch, WalkMe’s first Chief Customer Officer, as he shares how he navigated a new company and defined his role within the organization.
AI/ML is good for more than gaining insights on your customers. It can also be a valuable tool to increase employee engagement and retention.
Want the latest B2B Support, AI and ML blogs delivered straight to your inbox?