Upcoming Events

In an environment with hiring freezes and a greater focus on efficiency, you’re expected to deliver positive customer experiences with fewer resources.

Join Harish Batlapenumarthy and Joe Andrews on April 11th to learn how Auto QA solves this issue, allowing you to confidently QA 100% of your cases and accurately predict customer satisfaction metrics.

A comprehensive quality monitoring (QM) program is a proven way to retain customers by ensuring customer service quality standards are met. A QM program also helps team retention by providing timely, actionable feedback and coaching that helps agents grow and develop their careers.

Even with frozen headcount and a tighter budget, your support organization will be expected to improve the customer experience. Join finance leaders Joe Garafolo of Mosaic.tech and Nick Tarnoff of SupportLogic on March 16th to find out how to talk to your CFO about getting the resources you need to be successful in 2023.

Are reducing escalations and increasing your team’s efficiency top priorities for your organization? Of course they are! Join us on February 28th to learn a quick, efficient method for reducing costly escalations and increasing your team’s productivity.

Valoir’s analysis of SupportLogic customers found that they were consistently able to reduce the volume and cost of escalations, accelerate time to resolution, retain and increase revenue, and improve customer and agent experiences.

Join us for an exclusive customer-only offering, where SupportLogic Senior Customer Success Manager will discuss the Success Plan for achieving significant results of reducing escalation rates by 20-50%.