SX Live Virtual Conference
The SX Live virtual conference is back from June 13-15, 2023. It’s three days packed with keynotes from industry heavyweights, success stories “from the field”, and breakout sessions with forward-thinking practitioners. We’re bringing together customer support and success professionals to discuss the latest trends in technology, customer pain points, and best-practices shaping the ever-changing realm of support.
SX Live City Tour: Boston
Join us on August 22 in Boston for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.
SX Live City Tour: Philadelphia
Join us on August 24 in Philadelphia for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.
Past Events On Demand
Don’t Just React to Escalations, Predict and Prevent Them
According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.
The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.
That’s where SupportLogic comes in.
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