Making the Business Case to Invest in AI for Support Experience
Join us on January 18th as we discuss making the business case to bring the power of AI to your support and customer success organizations.
Benefits of AI include reduced volume and cost of escalations, accelerated time to resolution, increased customer retention and revenue, and improved customer and agent experiences.
Why AI and Why Now
Join us on January 18th for this discussion with Valoir’s Rebecca Wettemann. Together with SupportLogic’s Judith Platz and Joe Andrews, the group will unveil insights from Valoir’s primary research and discuss:
- The main reasons companies choose to invest in AI to augment their existing CRM or ticket management applications.
- Key benefits of investing in the support experience, which include improved case management, improved support operations, increased customer satisfaction, increased revenues, and improved products.
- The four steps to building a business case for support experience management, and best practices achieving credible, sustainable, and consistent results.
All attendees will receive the newly published research report from Valoir on SupportLogic support experience management.
Speakers
Rebecca Wettemann
Principal, Valoir
Judith Platz
Chief Customer Officer, SupportLogic
Joe Andrews
Chief Marketing Officer, SupportLogic
SX focused companies use SupportLogic
About SupportLogic SX
The Continuous Support Experience Platform
- Seamlessly integrate with your existing ticketing system
- Read every ticket and automatically extract signals using AI/NLP
- Maintain context across conversational and ticket boundaries
- Predict outcome and provide proactive recommendations with intelligent workflows