Get the Right Cases to the Right Agents, Right Away
No more round robins. No more assigning cases based only on agent “capacity”. With SupportLogic, agents are matched with cases based on multiple factors including availability and the agent’s demonstrated skillset.
In this webinar replay, you’ll see how SupportLogic’s technology helps get the right cases to the right agents with minimal effort from managers. That results in dramatic reductions in case resolution time and dramatic increases in customer satisfaction.
- The importance of optimized case assignment
- How AI delivers a superior assignment model to legacy models
- How to quickly implement AI case assignment tools for your business
The session concludes with a live demo of AI-powered case assignments.
See the breakthrough technology that has leaders at Salesforce, Coveo, and Snowflake raving!
Chief Evangelist, SupportLogic
Technical Product Marketing, SupportLogic
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue