Demo & Desserts

Sweet Treats and Sweeter Tech

Customer escalations erode business relationships and cost your business a lot of money – up to 10x more per case according to TSIA. But you don’t have to wait for escalations to occur like a firespotter looking for smoke. With next-generation AI/ML technology, it’s now possible to predict escalations before they occur and act to prevent them.

Join us on September 29 to learn how leading organizations are using SupportLogic to reduce customer escalations, understand customer sentiment, grow revenue, retain and develop their teams, and more.

This evet is free to attend. But space is limited, so reserve your spot today!

What You Can Expect

Learn About the Key Use Cases of SupportLogic

In this interactive webinar, you’ll see the world’s first Support Experience platform in action. Join us to learn how leading support organizations are transitioning from reactive support models to proactive ones that recognize the value of support as a revenue generator. 

Join Aurelia Confer, Sr. Solutions Consultant, Lily Zylstra, Support Whisperer, and Jessica Voss as your host on September 29th for this deliciously informative session, which will include a product demo and Q&A.

To sweeten the deal, we’re offering a complimentary dessert*. Just make your selection when you register, and we’ll handle the rest.

Last but not least, there will be chances to win gift cards and SupportLogic swag in our dessert-themed trivia round.

*Desserts to be sent to attendees following the event.

Main takeaways will include how to:

  • Identify which cases are likely to escalate and prioritize them for faster resolution 
  • Retain and grow customer relationships by tracking customer sentiment, product feedback, and churn risk in real-time
  • Transform your customer facing teams from reactive to proactive
  • Resolve cases quickly and reduce backlog with intelligent routing that assigns cases to the right agent right away

Speakers

Aurelia Confer
Sr. Solutions Consultant & Product Expert, SupportLogic

Lily Zylstra
Support Whisperer & D and D Enthusiast, SupportLogic

Jessica Voss
Host & Dessert Lover, SupportLogic