Reduce Agent & Case Review Time by 90% Using AI

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Streamline Agent Evaluations and Case Reviews

It’s been said that in support, a good employee experience equals a good customer experience. But how can you be sure your support professionals are performing at the top of their game, every time?

Traditional quality monitoring methods are highly manual and arduous, and only allow managers to review a small sample of cases. Plus, by the time evaluations are performed, the context and ability to really learn is diminished.

But what if you could analyze 100% of an agent’s cases and deliver real-time, contextual coaching and evaluations?

That’s the beauty of SupportLogic’s agent and case evaluation tools – leveraging AI and machine learning to serve up the best cases for managers to review, and offer a streamlined, foolproof tool to perform evaluations.

Key takeaways

  • How you can reduce time spent evaluating cases by up to 60-90%
  • The benefits of analyzing 100% of cases versus manual approaches
  • How AI can make recommendations to managers on how best to address evaluations


Martin Schneider
Chief Evangelist, SupportLogic

Greg Walker
Sr. Product Manager, SupportLogic

Ryan Radcliff
Technical Product Marketing Manager, SupportLogic