Emerging Trends and Practices In Customer Support
The customer support landscape has been in flux for the past decade. Amid shifting business models that require higher investment in support to secure recurring revenues, a global pandemic that fundamentally changed how we work, and now emerging economic volatility – the only constant has been change.
Navigating this new environment does not have to be an arduous task. Today, there are new methodologies and technologies to elevate the support experience that anyone can leverage inside their organizations.
Our executive panel, moderated by Omid Razavi, discuss specific trends and how their organizations are creating new opportunities and tackling the challenges.