SX Live City Tour: Austin

Full Replay

The Future of Support: Unlocking Customer Insights

Looking to elevate your customer support experience? In this session, our expert panel will discuss how companies use AI and machine learning to gain deeper customer insights, creating a seamless and integrated support experience across various channels.

You’ll leave with actionable strategies to improve your customer’s experience and stay ahead of the curve in a rapidly changing digital landscape. This is a unique opportunity to glean firsthand insights from experts with deep industry experience and engage with your own personal experiences and questions.

Carlos Gutierrez
AVP, Customer
Success Operations

Jenna Koontz
Sr. Director, Global
Technical Support
SAS Institute

Jason McWhorter
VP, Global Support

Marlene Summers
VP, Technical Support