Upcoming Events

The Knowledge Gap: How to Deliver Fast, Accurate Answers to Customer Support Problems

Customer support leaders are investing in AI-powered solutions that provide precise answers instead of just search results.
In this webinar, explore the importance of delivering accurate knowledge to resolve support requests and its potential impact on end-customers.

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Past Events On Demand

SX Live Meetup

Aug 24, 2022

In-person

SX Live Austin Meetup

Learn, share, and network in Austin with leaders and enthusiasts who are passionate about transforming the support experience.

Improving the Support Experience with Intelligent Case Swarming — Join us on June 9 for this webinar with TSIA, Mulesoft, and FT Works.

Webinar

Aug 09, 2022

Virtual

Overcoming Challenges to Single-Tier Support with Intelligent Case Swarming

Join us on August 9 for this webinar with TSIA and Coveo where we will review the benefits of case swarming and how to implement it.

SX Live Bay Area Meetup

Simon Bamberger, Nicholas Clark, and Ryan Maund of the Boston Consulting Group discuss Bionic Customer Support: The Seamless Interaction Between Humans and AI.
In the panel discussion on Leveraging AI in Customer Service and Support, senior leaders discuss their strategies for leveraging tech to enhance the support experience.

Webinar

May 25, 2022

Virtual

Support Experience: A Force Multiplier for Your Case Management System

Your CRM or case ticketing system is critical for your support operations. Learn how to get the most out of it.

Join us in Orlando!

Visit the SupportLogic booth virtually or in person (Booth #815) and get your free, personalized support maturity assessment.

Don’t Just React to Escalations, Predict and Prevent Them

According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.

The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.

That’s where SupportLogic comes in.

Learn More

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