Upcoming Events

Webinar
Dec 14, 2023
Virtual
The Power of Support Insights within Gainsight

Insights from customer support can have a profound effect on your customer relationships and retention.

When customer success is equipped with actionable customer sentiment, they’re better equipped to address recurring issues—with the precise, clear-cut data they need to retain customers.

“Customer Success + Support Data = Improved Customer Relationships”

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SX Live City Tour
Dec 12, 2023
In-person
SX Live Holiday Meetup: Bay Area

Join us on December 12 in Mountain View for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

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Past Events On Demand

Webinar
Mar 24, 2022
Virtual
From Signals to Action: Driving Proactive Support with SX Predict

Don’t wait for customer issues to find you.

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Webinar
Mar 18, 2022
Virtual
CCO Perspectives: The CCO’s First 90 Days

We sit down with Wayne McCulloch, WalkMe’s first Chief Customer Officer, as he shares how he navigated a new company and defined his role within the organization.

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Webinar
Feb 03, 2022
Virtual
Quality Monitoring 2.0

AI/ML is good for more than gaining insights on your customers. It can also be a valuable tool to increase employee engagement and retention.

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Webinar
Dec 16, 2021
Virtual
The Great Resignation Is Here

In this 45-minute session, TSIA’s Distinguished Researcher John Ragsdale and Snowflake’s VP of Global Support Angus Klein discuss the potential for disruption, and how to leverage the next generation of quality monitoring tools and practices.

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