Why Proactive Support Is More Important Than Ever
Customer SupportSupport Experienceproactive supportpredictive analytics…
Watch On-Demand
Zendesk’s latest survey says just 5% of customers prefer self-service options for complex or nuanced problems.
The other 95% of customers want to interact with your human support team.
That’s expensive.
To be efficient, today’s support teams need generative AI solutions built to help them solve complex problems. They also need enterprise-grade solutions that plug into their existing tech stacks, which are available today.
In this webinar, Chief Product Officer – Karan Sood and Chief Marketing Officer – Joe Andrews will show you a suite of generative AI solutions built to:
- Summarize complex cases and suggest next steps
- Automate responses to customers for to enable quick resolutions
- Plug into your existing CRM – including Salesforce, Zendesk, Freshdesk, ServiceNow, and Microsoft Dynamics
Join us on May 9th to see generative AI solutions built for you and available now.
Speakers
Karan Sood
Chief Product Officer,
SupportLogic
Joe Andrews
Chief Marketing Officer,
SupportLogic
You might also be interested in
SX focused companies use SupportLogic
About SupportLogic SX
The Continuous Support Experience Platform
- Seamlessly integrate with your existing ticketing system
- Read every ticket and automatically extract signals using AI/NLP
- Maintain context across conversational and ticket boundaries
- Predict outcome and provide proactive recommendations with intelligent workflows