Why Proactive Support Is More Important Than Ever
Customer SupportSupport Experienceproactive supportpredictive analytics…
Watch On-Demand
Upsell opportunities are hiding in your support data—are you finding them?
You should. Because those support-generated leads cost just $7 compared to over $200 for sales-and-marketing-generated leads.
This TSIA session will challenge your approach to customer interactions, showing you how SupportLogic can uncover upsell and cross-sell potential within your existing support data. Finding and acting on those signals is one of the most impactful ways the Support organization can be a revenue center.
We’ll dive deep with a customer who uses real-world sentiment detection to turn routine support cases into revenue-generating opportunities, pushing you to rethink how you leverage customer data.
Join us on December 12th at 11:00 AM PT
Speakers
John Ragsdale
Distinguished Researcher and VP, Technology Ecosystems,
TSIA
Judith Platz
Chief Customer Officer
SupportLogic
Jerry Stalick
Senior Vice President
Delinea
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SX focused companies use SupportLogic
About SupportLogic SX
The Continuous Support Experience Platform
- Seamlessly integrate with your existing ticketing system
- Read every ticket and automatically extract signals using AI/NLP
- Maintain context across conversational and ticket boundaries
- Predict outcome and provide proactive recommendations with intelligent workflows