Take advantage of AI-suggested case highlights and voice/speech analytics
Use custom evaluation rubrics and customized AI models to QA 100% your data
Consolidate your QA team while keeping costs flat
“[SupportLogic] provides actionable agent coaching insights by automating quality assurance reviews from our complex stream of customer interactions in 21 languages and 65 countries.”
Sr Director Customer and Technical Support
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Cases per month
languages supported
countries supported
“[SupportLogic] has helped us reduce the time managers spend selecting cases to review, and sets us up for a more streamlined overall case and agent evaluation process.”
SVP Support and Customer Success
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+
Cases evaluated per month
+
agents coached per month
Reduce escalations and cut through backlog to increase customer retention and revenue
