Quality Monitoring 2.0

Quality Monitoring 2.0 - Promo Image with speaker headshots

AI/ML is good for more than gaining insights on your customers. It can also be a valuable tool to increase employee engagement and retention. In this 45-minute session, TSIA’s John Ragsdale, Snowflake’s Chris Todd, and SupportLogic’s Preetham Gopalaswamy discuss how to use AI for quality monitoring, agent coaching, and case evaluation.

On Demand Webinar

Stream Quality Monitoring 2.0