Quality Monitoring 2.0
![Quality Monitoring 2.0](https://www.supportlogic.com/wp-content/uploads/2022/02/SL-Thumbnail-OnDemandWebinar-QualityMonitoring2.png)
AI/ML is good for more than gaining insights on your customers. It can also be a valuable tool to increase employee engagement and retention. In this 45-minute session, TSIA’s John Ragsdale, Snowflake’s Chris Todd, and SupportLogic’s Preetham Gopalaswamy discuss how to use AI for quality monitoring, agent coaching, and case evaluation.
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