Predict & Prevent Customer Escalations | SupportLogic Experience Management
  • Products
        • Cognitive AI CloudHarmonize CX data enriched with AI insights and enable third-party agents and in-house applications
        • AI Orchestration EngineIntegrate powerful AI with your business processes
        • AI AnalyticsExtract the voice of the customer using sentiment, operational, and trend analytics
        • Knowledge AgentEliminate knowledge gaps and resolve issues quickly with predictive answers
        • Escalation AgentEliminate escalations and manage active escalations more effectively
        • Sentiment AgentEliminate surveys and unlock the true voice of the customer
        • Prioritization AgentEliminate backlog and operational inefficiencies
        • Voice AgentEliminate note-taking and detect tonality and sentiment from voice calls
        • Routing AgentEliminate manual routing and match the right engineer to every issue
        • Coaching AgentEliminate manual coaching and QA 100% of customer interactions
        • Account Health AgentEliminate churn and track customer health proactively
        • Language AgentEliminate language barriers with auto-translation and tonality/grammar assist
        • Summarization AgentEliminate loss of context and improve support team productivity
  • Customers
        • Transformation StoriesExplore the Customer Hub with stories from the world-class brands that use SupportLogic
        • Case StudiesSee why world-class brands and innovative support leaders love SupportLogic
        • G2 User ReviewsBrowse verified, impartial feedback from our users on the G2 review platform.
        • Testimonial VideosWatch SupportLogic’s support experience management testimonials.
        • Customer Wall of LoveCustomer love for SupportLogic, in their words
  • Resources
        • Product ToursTake a self-guided tour through some of SupportLogic’s most popular workflows
        • IntegrationsIntegrate with your existing ticketing system and apps and go live within 45 days
        • ROI CalculatorsSee how your support operations can benefit from SupportLogic
        • BlogKeep up with the latest in support technology thought leadership
        • Events & WebinarsJoin in-person and virtual events or stream on-demand
        • eBooks & White PapersExplore deep technical content that explains how SupportLogic works
        • Maturity Model AssessmentTake a free maturity assessment to see how your organization measures up
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        • SecuritySupportLogic is ISO 27001 and SOC II Type 2 certified, GDPR and HIPAA compliant
        • Support Experience BookRead how companies use AI to win the hearts, minds and wallets of customers
  • Pricing
  • SX Live Library
        • 2024 Support Experience Conference VideosWatch every session from 2024’s in-person conference on demand
        • 15 Minutes with JudiSupportLogic CCO Judith Platz is joined by leaders and experts across the CX industry
        • Ask Max: Tips and TricksBite-sized lessons on getting the most from the platform with expert Max Greene
        • Solution Deep DiveSee the “Why” behind the SupportLogic SX platform with perspectives from experts
        • The Future of AI for SupportIndustry experts share insights on how you can cut through the AI hype
        • Game CornerThe benefits of SupportLogic through the lens of retro arcade games
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Release Notes

Find the release notes for all previous releases of SupportLogic here.

2022

DecemberNovemberSeptemberAugustJulyAprilMarch

2021

DecemberOctoberJuneAprilMarchFebruary

2020

DecemberOctoberSeptemberJulyJuneAprilMarchJanuary

2019

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Explore Resources From our Thought Leaders on Support Experience

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Case Studies
Databricks Reduced SLA Misses by 40% and Increased CSAT

Customer support is critical for Databricks, which services more than 5,000 global organizations. As the company scaled, however, it found it was missing an essential piece of the customer service puzzle: the ability to identify and rectify customers’ most urgent concerns and frustrations as they arose. Databricks knew it needed to leverage an AI-based platform that could identify customers’ sentiments and case trends in real-time in order to optimize customer support.

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Blog
7 Voice of the Customer Tools to Level Up Your Support Experience in 2022
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Blog
Are All ML Models for Support Created Equal?

Machine learning (ML) is the buzzword of the decade, with virtually every company claiming (or planning) to use it in one way or another. Whether you are interested in buying an ML-based product or service or building models in-house, you need to be confident in your model’s predictions for you to really leverage them to transform your business. After all, the value machine learning can provide for your business will be limited by how actionable the insights it provides are and how much confidence you have in those insights in order for you to act on them.

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  • Products
    • Cognitive AI Cloud
    • AI Analytics
    • Knowledge Agent
    • Escalation Agent
    • Sentiment Agent
    • Prioritization Agent
    • Voice Agent
    • Routing Agent
    • Coaching Agent
    • Account Health Agent
    • Language Agent
    • Summarization Agent
  • Customers
    • Transformation Stories
    • Case Studies
    • G2 User Reviews
    • Testimonial Videos
    • Customer Wall of Love
  • SX Live Library
    • 2024 Support Experience Conference Videos
    • 15 Minutes with Judi
    • Ask Max: Tips and Tricks
    • Solution Deep Dive
    • The Future of AI for Support
    • Game Corner
  • Resources
    • Product Tours
    • Integrations
    • ROI Calculators
    • Blog
    • Newsroom
    • Events & Webinars
    • eBooks & White Papers
    • Maturity Model Assessment
  • Get Support
    • Support Portal
    • Knowledge
    • Release Notes
    • Contact Us
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Predict & Prevent Customer Escalations | SupportLogic Experience Management

Elevate your customer support experience. Shift from reactive to proactive.

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