September 2022
Happy September!! With this week’s release, we are pleased to announce the new SupportLogic Help Center, for product documentation, tutorials, videos and more. Learn more about it below.
Additionally, we have several changes to the Agent Coaching and Evaluation feature. For a quick refresher on this feature, please check out our release announcement from this summer.
With this release, you can:
Interested in this module? Contact support@supportlogic.io for more information.
As always, we’d love to hear from you, if you have any questions or comments. Please drop us a note at hello@supportlogic.io
The SupportLogic Team
The SupportLogic Help Center is our new support portal, where you can access product documentation, tutorial videos, and solutions guides that will walk you through addressing common problems using SupportLogic, and help you become a master of every feature in the product.
This is the first step of a multi-stage program to ensure that you get every ounce of value out of your SupportLogic deployment! Stay tuned for more awesome updates as we continue to improve the Help Center.
You may have already received an invitation link to register for the Help Center, but you can also register manually by clicking here.
If you encounter any problems, please feel free to contact your CSM for assistance.
The new review workflow puts the rubric right next to the case comments, allowing for quick and easy case scoring. Quickly highlight sections of text and tie them directly to a review category making providing agent coaching quick and easy.
Improved workflow to help quickly move cases through the review process. See at a glance with our color scheme which cases need attention and browse recently reviewed.
Quickly see who on the team has completed reviews, who needs to be done and scores for your agents. Enabling a quick overview of the review for the team.
We have refined the attention score spectrum to 4 buckets, helping you to quickly hone in and focus on cases that matter the most. Our scale now also has helpful cues that nudge the user into taking action.
