Webinars

Benefits of AI include reduced volume and cost of escalations, accelerated time to resolution, increased customer retention and revenue, and improved customer and agent experiences. Or put simply, a leveled up Support Experience.

It’s no coincidence that Support and Success orgs often share a leader. Each is responsible for retaining and growing customers, but their day-to-day work can be quite different. When these teams are aligned and guided by data instead of gut instinct, it leads to a better customer experience. And that makes retention and expansion a breeze.

The support industry has been talking about shifting to more proactive models for some time now. But after major global disruptions and market shifts, is now the best time to actually make good on the promise of proactive support?

Learn how SupportLogic’s technology helps you get the right cases to the right agents with minimal effort from managers to achieve dramatic reductions in case resolution time and dramatic increases in customer satisfaction.

A replay of our in-person event from September 13 where support industry leaders discuss how their teams address business challenges with proven AI solutions.

Traditional quality monitoring methods are highly manual and arduous, and only allow managers to review a small sample of cases. But what if you could analyze 100% of an agent’s cases and deliver real-time, contextual coaching and evaluations? That’s the beauty of SupportLogic’s agent and case evaluation tools - leveraging AI and machine learning to serve up the best cases for managers to review, and offer a streamlined, foolproof tool to perform evaluations.

In this webinar, we welcomed Judith Platz as SupportLogic’s new Chief Customer Officer. It was an exclusive discussion with Judith about the current state of support and why she feels now is the best time for support organizations to invest in intelligent solutions like SupportLogic.

A replay of our in person event from August 24 where support industry leaders discussed emerging trends and how to survive stress in support.

In uncertain times, you want to be on your customers' minds for the right reasons. That's why proactive support is more important now than ever. Watch as Martin Schneider outlines the factors driving the need to invest in the support experience.