Webinars

SX Live Austin Meetup

A replay of our in person event from August 24 where support industry leaders discussed emerging trends and how to survive stress in support.

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Why Proactive Support Is More Important Than Ever

In uncertain times, you want to be on your customers' minds for the right reasons. That's why proactive support is more important now than ever. Watch as Martin Schneider outlines the factors driving the need to invest in the support experience.

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Overcoming Challenges to Single-Tier Support with Intelligent Case Swarming

The advantages of case swarming are well documented. But moving from one support model to another can be daunting. If you've considered moving to a single-tier model but are unsure where to start, this webinar is for you.

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Improving the Support Experience with Intelligent Swarming

Solving customers’ hard problems can be an “all hands on deck” scenario - and support teams need more seamless approaches to enabling the ability to “swarm” to trouble spots. In addition, a new set of metrics and policies are needed to properly measure the success of swarming initiatives.

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Support Experience: A Force Multiplier for Your CRM

Your CRM (or case ticketing system) is a critical component of your support operations. Learn how to get the most out of it! In this webinar presented by 729 Solutions, Alex James, VP of Global Customer Support at Fivetran, and Omid Razavi, Chief Customer Officer at SupportLogic, highlight the benefits of adding SupportLogic to a case management system like Zendesk or Salesforce.

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Don’t Just React To Escalations

Don’t wait for customer issues to find you. For many B2B companies, the support organization is now the true “front line” of the customer experience. And for too long, the insights derived from support interactions have been trapped in silos and not driving better business outcomes. But today, SupportLogic is making it easy to extract, and take action, on those critical insights.

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From Signals to Action

Don’t wait for customer issues to find you. For many B2B companies, the support organization is now the true “front line” of the customer experience. And for too long, the insights derived from support interactions have been trapped in silos and not driving better business outcomes. But today, SupportLogic is making it easy to extract, and take action, on those critical insights.

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The CCO’s First 90 Days

Join us as we sit down with Wayne McCullogh, the Chief Customer Officer at WalkMe, keynote speaker, and award-winning author of The Seven Pillars of Customer Success. 1. Tips on aligning customer success goals to wider company go-to-market goals 2. Building a truly customer-centric culture that adapts to a rapidly changing environment 3. Keeping a strong balance between customer success and expansion revenue 4. Interlocking with support and sales & marketing to create a more holistic understanding of the customer journey

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Customer Spotlight: 8×8

Learn how 8x8 is continually striving to improve the overall customer experience by providing a more proactive support experience.

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