Webinars

Making the Business Case for AI in Support
Making the Business Case to Invest in AI for Support Experience

Benefits of AI include reduced volume and cost of escalations, accelerated time to resolution, increased customer retention and revenue, and improved customer and agent experiences. Or put simply, a leveled up Support Experience.

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Align Support and Success Teams with Actionable Account Health Scores
Align Support and Success with Actionable Account Health Scores

It’s no coincidence that Support and Success orgs often share a leader. Each is responsible for retaining and growing customers, but their day-to-day work can be quite different. When these teams are aligned and guided by data instead of gut instinct, it leads to a better customer experience. And that makes retention and expansion a breeze.

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Why Now Is the Time To Double Down On Proactive Support

The support industry has been talking about shifting to more proactive models for some time now. But after major global disruptions and market shifts, is now the best time to actually make good on the promise of proactive support?

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Slash Resolution Time in Half with AI-Powered Case Assignment

Learn how SupportLogic’s technology helps you get the right cases to the right agents with minimal effort from managers to achieve dramatic reductions in case resolution time and dramatic increases in customer satisfaction.

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SX Live RTC Meetup

A replay of our in-person event from September 13 where support industry leaders discuss how their teams address business challenges with proven AI solutions.

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Reduce Agent & Case Review Time by 90% Using AI

Traditional quality monitoring methods are highly manual and arduous, and only allow managers to review a small sample of cases. But what if you could analyze 100% of an agent’s cases and deliver real-time, contextual coaching and evaluations? That’s the beauty of SupportLogic’s agent and case evaluation tools - leveraging AI and machine learning to serve up the best cases for managers to review, and offer a streamlined, foolproof tool to perform evaluations.

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An Open Discussion with Judith Platz

In this webinar, we welcomed Judith Platz as SupportLogic’s new Chief Customer Officer. It was an exclusive discussion with Judith about the current state of support and why she feels now is the best time for support organizations to invest in intelligent solutions like SupportLogic.

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SX Live Austin Meetup

A replay of our in person event from August 24 where support industry leaders discussed emerging trends and how to survive stress in support.

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Why Proactive Support Is More Important Than Ever

In uncertain times, you want to be on your customers' minds for the right reasons. That's why proactive support is more important now than ever. Watch as Martin Schneider outlines the factors driving the need to invest in the support experience.

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