Webinars

CCO Live with Wayne McCulloch
The CCO’s First 90 Days

Join us as we sit down with Wayne McCullogh, the Chief Customer Officer at WalkMe, keynote speaker, and award-winning author of The Seven Pillars of Customer Success. 1. Tips on aligning customer success goals to wider company go-to-market goals 2. Building a truly customer-centric culture that adapts to a rapidly changing environment 3. Keeping a strong balance between customer success and expansion revenue 4. Interlocking with support and sales & marketing to create a more holistic understanding of the customer journey

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Customer Spotlight: 8x8
Customer Spotlight: 8×8

Learn how 8x8 is continually striving to improve the overall customer experience by providing a more proactive support experience.

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Quality Monitoring 2.0 - Promo Image with speaker headshots
Quality Monitoring 2.0

AI/ML is good for more than gaining insights on your customers. It can also be a valuable tool to increase employee engagement and retention. In this 45-minute session, TSIA’s John Ragsdale, Snowflake’s Chris Todd, and SupportLogic’s Preetham Gopalaswamy discuss how to use AI for quality monitoring, agent coaching, and case evaluation.

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The Great Resignation Is Here
The Great Resignation Is Here

In this 45-minute session, TSIA’s Distinguished Researcher John Ragsdale and Snowflake’s VP of Global Support Angus Klein discuss this potential for disruption, and how to leverage the next generation of quality monitoring tools and practices.

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The Role of the CCO in the Go-To-Market

Learn Beth Shea’s secrets to driving exceptional customer success and go-to-market, including: 1. Tips on aligning customer success goals to wider company go-to-market goals 2. Building a truly customer-centric culture that adapts to a rapidly changing environment 3. Keeping a strong balance between customer success and expansion revenue 4. Interlocking with support and sales & marketing to create a more holistic understanding of the customer journey

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Solving Your Case Backlog Challenges
Solving Your Case Backlog Challenges

It seems like a never-ending, ever-growing problem: case backlog. You want to deliver a proactive support experience, but the current tools in your arsenal simply do not allow for the pinpoint accuracy and filtering you need to efficiently review and manage cases in backlog. But it doesn’t have to be this way.

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Customer Spotlight: Commvault
Customer Spotlight: Commvault

Transforming from a reactive to proactive, predictive support model takes time and expertise. Doing so while also keeping existing support operations running at full capacity takes purpose-built tools for support.

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CCO Live - Harnish Karnani
The Chief Customer Officer as Trust Advisor

Join us as we sit down with Harnish Kanani, CCO at Cloudflare, as he reveals his secrets to maintaining an exceptional customer-centric culture built on trust, and of course, a consistent support experience.

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Customer Spotlight: Nutanix
Customer Spotlight: Nutanix

Watch this exclusive 1-hour virtual chat where Nutanix shares their ability to measure 100% of customer signals and provide workflows for escalation prediction and proactive case management. By leveraging the Support Logic SX Platform, Nutanix saw a 40% reduction in escalations and backlog.

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