Transforming The Support Agent Experience With Predictive And Generative AI
The customer support landscape is rapidly evolving, driven by growing customer expectations and the latest in AI technology.
In this new environment, organizations must adapt to new tools while continuing to improve customer experiences. How can agents best transition and where should their time be spent?
Join Harish Batlapenumarthy and Joe Andrews on April 11th to learn how Auto QA solves this issue, allowing you to confidently QA 100% of your cases and accurately predict customer satisfaction metrics.