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Find issues before they become fire drills and solve cases faster
Use our escalation prediction workflow to put out the smoke before the fire
Save your customer success team hours of prep work and prevent at-risk accounts from churning
Take advantage of the product insights hiding in your ticketing system within minutes
Innovative support and success leaders love SupportLogic
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
Katherine Sullivan
SVP, Customer Success, Salesforce
Salesforce slashed escalation rates by 56%
%
Reduction in Escalation Rates
<
%
ESCALATION RATE SINCE USING SUPPORTLOGIC
%
PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
Matt Blair
SVP Support and Customer Success, Databricks
Databricks takes a proactive approach to support
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
“Our management team uses SupportLogic as our eyes everywhere.”
Patrick Martin
Chief Customer Officer, Coveo
Coveo reduced time to resolution from 4 days down to 2
%
Decrease in MTTR
+
%
increase in First-Day Resolution
%
Reduction in Escalation Requests
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Chad Singleton
Vice President of Support Readiness, Nutanix
Nutanix reduced escalations and improved CSAT
%
Reduction in Escalations
+
NPS
%
CSAT