Aug 19, 2022
SupportLogic Now Available in Freshworks Marketplace
The SupportLogic Ecosystem Keeps Growing: We’re now in the Freshworks Marketplace!
next gen supportSupport ExperienceCX Transformation
Last week we shared the exciting news that SupportLogic was now available on the Zendesk marketplace. The seamless integration between the two systems makes SupportLogic a true force multiplier for support teams using Zendesk.
The good news just keeps on coming, as we are proud to announce that SupportLogic’s solutions are now available in the Freshworks marketplace. SupportLogic is a great tool to add to the Freshdesk customer support solution set. It acts as a force multiplier for Freshdesk – giving managers unprecedented insight into case activity, escalation and churn risks, as well as streamlined coaching and evaluation tools to better engage agents and reduce employee attrition.
The integration is seamless and it is simple to get started. Once users seek to deploy SupportLogic with Freshdesk, the tools immediately start ingesting case data – including the key unstructured data inside case notes and email exchanges – to start analyzing and offering up alerts and predictions. Few CRMs have the power to quickly analyze unstructured data in a meaningful way. With SupportLogic, support teams glean insights that help them be more productive, more proactive, and more customer focused than ever.
If you’re a Freshdesk user and you are not yet amplifying your support success with SupportLogic, check us out on the Marketplace HERE.
Simply want to learn more about SupportLogic? Sign up for a demo of the solution today by clicking HERE.