Chief Evangelist & Head of Solutions Marketing, SupportLogic
IntegrationsZendesknext gen support
Zendesk is a business-critical tool and an integral system of record for managing customer support operations. As a platform, we have already pointed out a bunch of cool integrations that can take Zendesk to the next level.
For many businesses, providing a standout, proactive customer support experience is a dream scenario, and they just don’t know where to start. At SupportLogic, we’re trying to make the transformation to proactive support as easy as possible.
Today, we’re proud to announce that SupportLogic has been added to the Zendesk Marketplace. This is a great testament to how SupportLogic acts as a “force multiplier” for systems of record like Zendesk. So, if you’re using Zendesk today, and looking to add an early warning system, predict escalations, reduce churn, and better coach every agent – all within a seamlessly integrated solution, please consider adding SupportLogic to the mix.
By combining the power of Zendesk and SupportLogic, users can achieve the following benefits:
Reduce customer escalations to improve customer satisfaction by up to 40%
Intelligent backlog management to reduce case review time by up to 60%
Institute an “early warning” system to address potential churn risks
Add AI-powered case routing to ensure the right agent gets assigned to every case
Streamlined agent coaching and case evaluation to make managers more productive
It’s never been easier to gain more predictive, actionable insights from your support interactions stored in Zendesk. With a seamless integration and a “white glove” experience, SupportLogic helps make the shift to proactive support as seamless as possible. Want to learn more? Take a tour today.