Customer Spotlight: 8×8

Decreasing Escalations and Increasing Customer Satisfaction

Learn how 8×8 is continually striving to improve the overall customer experience by providing a more proactive support experience. In this candid, 1-hour, virtual conversation Ken Law and Nir Galpaz discuss the nature of their business and the pain points they were experiencing that led them to SupportLogic. They share how SupportLogics helps identify cases about to escalate and how they manage those potential escalations.

Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue