Apr 11, 2022
What is Customer Sentiment Analysis and Ways It Improves the Customer Experience
Learn how 8×8 is continually striving to improve the overall customer experience by providing a more proactive support experience. In this candid, 1-hour, virtual conversation Ken Law and Nir Galpaz discuss the nature of their business and the pain points they were experiencing that led them to SupportLogic. They share how SupportLogics helps identify cases about to escalate and how they manage those potential escalations.
Reduce escalations and cut through backlog to increase customer retention and revenue