Upcoming Events

See why it’s essential for success teams to leverage support data to enable more effective and proactive outreach throughout the customer journey.

Understand trends at scale. Train your team, enable customers, and stop negative signals from happening in the first place.

Imagine notifying anyone in your organization the moment a specific event or change occurs in a support case. Without technology, you would need dozens of agents dedicated to combing through case updates, subjectively flagging relevant ones, then manually assigning cases and updating key stakeholders. With Alerts, that is all automated.

In this live session, Anne Barry and Ryan Radcliff will discuss the benefits of sentiment detection, how and what sentiment can be detected, and demo how this can transform daily support operations as well as customer support planning.

The role of the support agent is transforming, and assisted support is here to stay. Support agents are now more than just problem solvers – they play a critical role in shaping customer experiences and influencing customer satisfaction. To adapt, companies must offer a hybrid support model: Assisted and Autonomous.

The SX Live virtual conference is back from June 13-15, 2023. It’s three days packed with keynotes from industry heavyweights, success stories “from the field”, and breakout sessions with forward-thinking practitioners. We’re bringing together customer support and success professionals to discuss the latest trends in technology, customer pain points, and best-practices shaping the ever-changing realm of support.