Upcoming Events

Even with frozen headcount and a tighter budget, your support organization will be expected to improve the customer experience. Join finance leaders Joe Garafolo of Mosaic.tech and Nick Tarnoff of SupportLogic on March 16th to find out how to talk to your CFO about getting the resources you need to be successful in 2023.

Are reducing escalations and increasing your team’s efficiency top priorities for your organization? Of course they are! Join us on February 28th to learn a quick, efficient method for reducing costly escalations and increasing your team’s productivity.

Valoir’s analysis of SupportLogic customers found that they were consistently able to reduce the volume and cost of escalations, accelerate time to resolution, retain and increase revenue, and improve customer and agent experiences.

Join us for an exclusive customer-only offering, where SupportLogic Senior Customer Success Manager will discuss the Success Plan for achieving significant results of reducing escalation rates by 20-50%.

On October 27th, we’ll detail how SupportLogic’s technology helps you get the right cases to the right agents with minimal effort from managers. That results in dramatic reductions in case resolution time and dramatic increases in customer satisfaction.

Learn how SupportLogic makes it easier for managers to evaluate agents, onboard agents more quickly, and help their teams feel more valued and supported.