Five Elements For Building A World-Class Agent Coaching Program
It’s easier than you think
The ‘great resignation’ and the ‘great talent reshuffle’ have impacted front-line customer support and service staff as much, if not more than any other part of the workforce.
Efficient onboarding, ongoing enablement, and improving engagement and retention rates of the Support Engineer — or Service Agent — are critical measures to drive higher customer satisfaction and improved revenue protection and growth.
In this presentation, Omid Razavi – Chief Advocacy Office, SupportLogic – will share five elements of building a real-time coaching program that allows managers and front-line support engineers — or service agents — to continuously engage and drive more constructive dialogue, resulting in reduced employee burnout and increased employee satisfaction and retention.
The webinar is hosted by Customer Contact Central and you must register using the event link to save your seat and get the recording.