Slack App

SupportLogic + Slack = Instant actionable insights!!

SupportLogic provides insights into your support operations using big data analytics and machine learning. Our Slack app provides sign-in with Slack functionality for the SupportLogic SaaS application. It also allows SupportLogic alerts to be sent to users via a bot, as well as collected into a Slack channel.

In most enterprise workspaces, a Slack workspace admin will need to approve the application. Contact info@supportlogic.io for help installing the SupportLogic Slack app.

Here is an example of a SupportLogic message via Slack.

Innovative Support Leaders Love SupportLogic

Our management team uses SupportLogic as our eyes everywhere.”

Patrick Martin

VP of Technical Support

Reduce mean time to resolution from 4 days to 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

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“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”

Matt Blair

SVP Support and Customer Success

Take a proactive approach to support

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

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“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”

Daniel Coullet

VP, Customer Success at Scale and Support Service

Reduce escalations and better prioritize cases

30

%

ReduCtion in escalations

+

4.7

 / 5

Partner CSAT

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“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

Reduce escalations and improve CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

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