TBI Adds SupportLogic to Supplier Portfolio
The partnership brings customer support experience management to TBI’s partner community.
San Jose, Calif – March 28, 2022 – SupportLogic, creator of the world’s first continuous support experience (SX) platform, is being celebrated by CRN®, a brand of The Channel Company, with a prestigious 5-star rating in its 2022 Partner Program Guide.
CRN’s annual Partner Program Guide provides a definitive list of the most notable partner programs from industry-leading technology vendors that provide innovative products and flexible services through the IT channel. The 5-star rating is achieved only by select vendors that deliver the best of the best, going above and beyond in their partner programs to help push growth and positive change.
The Partner Program Guide provides the channel community with a deep dive into the partner programs offered by IT vendors, service providers and distributors. Companies are scored based on their investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support, and communication. A 5-star rating helps narrow the field to find the best fit, identifying the most rewarding partner programs and providing crucial insight into their strengths.
SupportLogic was selected for a 5 Star rating because it is an innovator on many different fronts. From a technology perspective, the platform is purpose-built for support organizations, and it is unlike any other technology in the market today. Secondly, the Partner Experience Plus (PX+) program was designed for partners, by partners. It was not created in a vacuum; but rather from listening to partners’ wants and needs. While many programs tout “white glove service,” SupportLogic delivers on the promise. This includes having a finite number of partners in the ecosystem, dedicated resources, competitive margins, marketing dollars available from day one, and a services wrapper for any partner who wishes to deliver SupportLogic onboarding services around a SaaS sale. These are just a few of the reasons SupportLogic and Partner Experience Plus, earned its CRN 5 Star Rating.
“We are honored to have been selected for the 5 Star Rating. I have been fortunate enough to have been part of many reputable organizations that had gained this status before I joined SupportLogic. However, this is the first time I have been able to take my decades of channel experience to create something new and special, share it with our friends at CRN and receive this much desired recognition. It validates what we are trying to bring to market, and partners are excited about the opportunity to collaborate with us and address a very visible pain point across support organizations everywhere.” said Dave Feliu, Director for Global Channels and Alliances.
“CRN’s Partner Program Guide delves into the strengths of each organization’s partner program in order to honor those that consistently support and promote good change within the IT channel,” said Blaine Raddon, CEO of The Channel Company. “As innovation fuels the speed and complexity of technology today, solution providers want partners that can keep up with and assist their growing business.”
The 2022 Partner Program Guide will be featured in the April 2022 issue of CRN and online at www.CRN.com/PPG.
SupportLogic delivers the world’s first continuous support experience (SX) platform that enables companies to understand and act on the voice of the customer in real-time to immediately improve service delivery, employee experience and build healthy and profitable customer relationships. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data across multiple service channels and provides recommendations and intelligent collaborative workflows. SupportLogic is helping global enterprises like Qlik, Nutanix, Databricks and Rubrik transform their support organizations and evolve from reactive to proactive service delivery.To learn more, visit supportlogic.io.
About The Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by nearly 40 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelcompany.com
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