How 8×8 Delivers a Proactive and Predictive Support Experience
Customer SupportSupport Experienceproactive supportpredictive analytics
Watch On-Demand
Increase Efficiency and Improve Customer Outcomes
Prompt service is a crucial part of elite customer support.
Imagine notifying anyone in your organization the moment a specific event or change occurs in a support case.
Without technology, you would need dozens of agents dedicated to combing through case updates, subjectively flagging relevant ones, then manually assigning cases and updating key stakeholders.
With Alerts, that is all automated.
When customers express specific sentiments or make specific requests within a case, SupportLogic Alerts can notify the person most capable of coming to the rescue.
Just set up alerts and put them to work for you.
In this session on October 5th at 11:00 AM PT / 2:00 PM ET, Rob Hartwig and Ryan Radcliff will explore:
- How Salesforce uses alerts to reduce escalations
- How to set up alerts
- The design of the alerts panel
Speakers
Rob Hartwig
Solutions Architect, SupportLogic
Ryan Radcliff
Product Marketing Lead, SupportLogic
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About SupportLogic SX
The Continuous Support Experience Platform
- Seamlessly integrate with your existing ticketing system
- Read every ticket and automatically extract signals using AI/NLP
- Maintain context across conversational and ticket boundaries
- Predict outcome and provide proactive recommendations with intelligent workflows