Apr 11, 2022
What is Customer Sentiment Analysis and Ways It Improves the Customer Experience
Chief Marketing Officer, SupportLogic
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Support organizations today are under extreme pressure to improve their efficiency and adopt a more proactive approach to resolving cases and improving the customer experience. Imagine being able to identify and predict the customers most likely to escalate and be able to proactively intervene to prevent those escalations, while more intelligently managing case backlog.
Join TSIA’s John Ragsdale and Nir Galpaz, who will share 8×8’s journey and learnings from how they have become a more proactive and predictive support organization.
Hint… it starts with cutting edge, purpose-built technology
