Supercharge your Agents with 100% Auto QA

Elevate your support with real-time insights and automated QA, CSAT, and CES predictions

See How

Automatically Audit Every Customer Interaction with AI-Driven Agent Coaching

Drive consistent and objective agent coaching in real time

Take advantage of AI-suggested case highlights and voice/speech analytics

Use custom evaluation rubrics and customized AI models to QA 100% your data

Consolidate your QA team while keeping costs flat

Why quality monitoring teams love SupportLogic

“[SupportLogic] provides actionable agent coaching insights by automating quality assurance reviews from our complex stream of customer interactions in 21 languages and 65 countries.”

Bharati Amarnani

Sr Director Customer and Technical Support, Coda Payments

Coda Payments auto QAs over 30,000 cases monthly.

30000

+

cases Evaluated Per month

21

Languages Supported

65

+

Countries Supported

Explore Resources From our Thought Leaders on Support Experience

Visit Resource Center
Blog
Emtropy + SupportLogic: Empowering the next generation of Support Experience powered by AI

SupportLogic’s VP of Ecosystems, Harish Batlapenumarthy, shares why he joined the company and what he believes lies ahead for customer support technology.

Read More
Blog
How Customer Support Can Help Your Business Thrive in 2023
Read More
Webinars
Quality Monitoring 2.0

AI/ML is good for more than gaining insights on your customers. It can also be a valuable tool to increase employee engagement and retention. In this 45-minute session, TSIA’s John Ragsdale, Snowflake’s Chris Todd, and SupportLogic’s Preetham Gopalaswamy discuss how to use AI for quality monitoring, agent coaching, and case evaluation.

Watch On-Demand