White Papers

Inside the Intelligence

Most artificial intelligence (AI) platforms hide their technology within a black box of proprietary claims. This paper does the opposite: revealing in detail how SupportLogic works so you can make a more informed decision.

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SupportLogic Data Integration Overview

The process of integrating your data is designed to be secure, granular, non-intrusive, and flexible.

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Challenges and Limitations of Customer Survey Metrics

Gone are the days where the support team was viewed only as a cost center. In the "everything as a service" economy, effective support is critical for customer retention. In this new reality, businesses must continuously earn their customers' loyalty and business. Traditional customer success metrics like CSAT and NPS based on infrequent surveys no longer the reliable health indicators they once were.

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The Rise of SX: Part 1

Why B2B leaders need to make disruptive changes to the customer support experience to retain customers, increase profitability, andmeet growth goals.

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The Rise of SX: Part 3

Why B2B leaders need to make disruptive changes to the customer support experience to retain customers, increase profitability, andmeet growth goals.

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The Rise of SX: Part 2

Why B2B leaders need to make disruptive changes to the customer support experience to retain customers, increase profitability, andmeet growth goals.

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SupportLogic Security Overview

Trust and security are foundational to our business. Read about our approach to security, see our certifications, and how we secure your data.

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