The Company-Wide Benefits of Investing in Support Experience
Protect revenue, maximize team productivity, and build better products from the insights buried in your customer support data. See how customer success, IT, product, and company management benefit from Support Experience.
Independent Report: SupportLogic Support Experience Management
SupportLogic is independently proven to reduce the volume and cost of escalations, accelerate time to case resolution, increase manager insights, retain and increase revenue, and improve customer and agent experiences.
Inside the Intelligence
Most artificial intelligence (AI) platforms hide their technology within a black box of proprietary claims. This paper does the opposite: revealing in detail how SupportLogic works so you can make a more informed decision.
Thriving in a Business Downturn
B2B support leaders must adopt proactive customer support now to retain customers, grow business, and stay competitive during a down economy.
SupportLogic Data Integration Overview
The process of integrating your data is designed to be secure, granular, non-intrusive, and flexible.
Challenges and Limitations of Customer Survey Metrics
Gone are the days where the support team was viewed only as a cost center. In the "everything as a service" economy, effective support is critical for customer retention. In this new reality, businesses must continuously earn their customers' loyalty and business. Traditional customer success metrics like CSAT and NPS based on infrequent surveys no longer the reliable health indicators they once were.
The Rise of SX: Part 1
How B2B support leaders can meet the pressure to improve customer retention, streamline operations, and enhance the support experience.
The Rise of SX: Part 3
How B2B leaders can implement bold changes to the customer support experience to retain customers and increase profitability.