Challenges and Limitations of Customer Survey Metrics
Gone are the days where the support team was viewed only as a cost center. In the "everything as a service" economy, effective support is critical for customer retention. In this new reality, businesses must continuously earn their customers' loyalty and business. Traditional customer success metrics like CSAT and NPS based on infrequent surveys no longer the reliable health indicators they once were.
The Rise of SX: Part 3
Why B2B leaders need to make disruptive changes to the customer support experience to retain customers, increase profitability, andmeet growth goals.