The Evolving Role of a Chief Customer Officer

CCO Perspectives: Monthly thought-provoking conversations with leaders from customer support, success, and service.

This month Omid chats with Rod Cherkas.

Topics include:

  • The evolving role of a CCO: From VoC champion to driving post-sale outcomes
  • Top skills organizations look for in a CCO
  • Key metrics and steps to optimize them
  • Challenges facing CCOs in a post-pandemic world
  • Learning curves and career paths

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