Harnish and host Omid Razavi, CCO at SupportLogic, will discuss how to properly empower support engineers and the entire front-line staff to elevate trust among the company and its customers. In addition, Harnish will provide key metrics and tips for optimizing the success of his organization’s VoC and other CX initiatives at Cloudflare.
Come away with some great tips and tricks from Harnish and Omid for how to build trust and partner with customers to create trusting relationships and grow your business.
Elevate Your Support Experience
Reduce Customer Escalations by 40%