Apr 11, 2022
What is Customer Sentiment Analysis and Ways It Improves the Customer Experience
It seems like a never-ending, ever-growing problem: case backlog. You want to deliver a proactive support experience, but the current tools in your arsenal simply do not allow for the pinpoint accuracy and filtering you need to efficiently review and manage cases in backlog. But it doesn’t have to be this way.
Reduce escalations and cut through backlog to increase customer retention and revenue