Apr 11, 2022
What is Customer Sentiment Analysis and Ways It Improves the Customer Experience
Chief Marketing Officer, SupportLogic
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Customer escalations are cost prohibitive and labor intensive. They impact your support and engineering operations, as well as lower your customer satisfaction and trust. Escalations can be the bane of Customer Support’s existence. What if you could use escalation prediction and prevention to turn this around?
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue