How Databricks and Qlik Use Real-time “Signals” to Improve Customer Satisfaction

A Real-World Case Study

In the everything-as-a-service economy, revenue growth is directly linked to how well you deliver a good service experience to your customers. For fast growing companies, hiring and scaling their service teams is a difficult operational challenge. In this webinar, you’ll learn how Fivetran has unified customer success, support and service teams as a single customer-enabling function and partnered with SupportLogic to improve service quality, efficiency, and proficiency, resulting in reduced churn, higher CSAT, NPS and customer sentiment scores.

Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue