Elevate: Agent Coaching & Evaluation

The benefits are clear – in organizations with improving CSAT, two of the top five factors are staff training and proactive monitoring – ramping faster and making the adjustments needed to keep the team elite.

Support managers need the ability to quickly access, review, and take necessary action regarding agent performance on the most relevant customer interactions.

SupportLogic SX Elevate is the simple, streamlined agent evaluation workflow that promotes consistent case review and coaching. Elevate enables a manager to identify and mentor from the most relevant cases in real time, and save time with a rubric-guided evaluation interface.

Download This Datasheet

Streamline Case Evaluation & Optimize Agent Performance