Agent Coaching & Evaluation (ACE)

To provide a differentiated, exceptional service experience for every customer, support leaders must promote a culture of continuous improvement for every support engineer.

But the employee experience often takes a backseat to other initiatives. Support managers need the ability to quickly access, review, and take necessary action regarding agent performance.

SupportLogic ACE (Agent Coaching & Evaluation) is the simple, streamlined agent evaluation toolkit that promotes a consistent case review and coaching workflow. ACE enables a manager to identify and mentor from the most relevant cases in real time.

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Streamline Case Evaluation & Optimize Agent Performance