Intelligent Escalation Management
Predict and prevent escalations with SupportLogic.
Intelligent Case Assignment
Improve CSAT, decrease escalations, and reduce MTTR.
Agent Coaching & Evaluation (ACE)
SupportLogic ACE (Agent Coaching & Evaluation) is the simple, streamlined agent evaluation toolkit that promotes a consistent case review and coaching workflow. ACE enables a manager to identify and mentor from the most relevant cases in real time.