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In the new everything as a service economy, a standout service and support experience is critical to retaining and growing your customer relationships.
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Predict and prevent escalations with SupportLogic.
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Improve CSAT, decrease escalations, and reduce MTTR.
Trust and security are foundational to our business. Read about our approach to security, see our certifications, and how we secure your data.
SupportLogic ACE (Agent Coaching & Evaluation) is the simple, streamlined agent evaluation toolkit that promotes a consistent case review and coaching workflow. ACE enables a manager to identify and mentor from the most relevant cases in real time.