Intelligent Escalation Management
Predict and prevent escalations with SupportLogic.
Intelligent Case Assignment
Improve CSAT, decrease escalations, and reduce MTTR.
SupportLogic Security Overview
Trust and security are foundational to our business. Read about our approach to security, see our certifications, and how we secure your data.
Agent Coaching & Evaluation (ACE)
SupportLogic ACE (Agent Coaching & Evaluation) is the simple, streamlined agent evaluation toolkit that promotes a consistent case review and coaching workflow. ACE enables a manager to identify and mentor from the most relevant cases in real time.