Datasheets

May 05, 2022
SupportLogic Solution Overview
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Support Whisperer

In the new everything as a service economy, a standout service and support experience is critical to retaining and growing your customer relationships.

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Datasheets
Intelligent Escalation Management

Predict and prevent escalations with SupportLogic.

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Intelligent Case Assignment

Improve CSAT, decrease escalations, and reduce MTTR.

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Agent Coaching & Evaluation (ACE)

SupportLogic ACE (Agent Coaching & Evaluation) is the simple, streamlined agent evaluation toolkit that promotes a consistent case review and coaching workflow. ACE enables a manager to identify and mentor from the most relevant cases in real time.

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