Predict: Escalation Management

Escalations are expensive— they take time and resources away from your organization and lead to customer dissatisfaction and churn. With SX Predict you can find cases likely to escalate before they do, showing you the smoke before the fire breaks out.

Learn more about SX Predict

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Apr 11, 2022

What is Customer Sentiment Analysis and Ways It Improves the Customer Experience

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Chief Marketing Officer, SupportLogic

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Customer Spotlight: Nutanix

Watch this exclusive 1-hour virtual chat where Nutanix shares their ability to measure 100% of customer signals and provide workflows for escalation prediction and proactive case management. By leveraging the Support Logic SX Platform, Nutanix saw a 40% reduction in escalations and backlog.

Watch On-Demand