Jan 17, 2022
7 Voice of the Customer Tools to Level Up Your Support Experience in 2022
B2B supportcustomer experienceCustomer SuccessCustomer Support
The techniques for identifying at-risk customers don’t suddenly change in a downturn. Continue using the techniques that are working for you, and build on them:
Assuming that you have deployed the right identification techniques, you will know about issues early enough to be able to deploy retention strategies. Here are a few:
The specific strategies you use will depend a lot on the customers you serve, and specifically the industry they belong to.
Share your customer retention stories. We all need them!
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