Solutions
Support Operations
Escalation Management
Predict and prevent escalations to allocate resources more effectively
Sentiment Analysis
Go beyond customer surveys and unlock the voice of the customer
Backlog Management
Improve support response and reduce time to resolution
Intelligent Case Routing
Assign the right resource to every customer issue and improve CSAT
Proactive Alerts
Solve issues faster by alerting stakeholders across your business
Account Health Management
Analyze support outcomes and monitor at-risk accounts
Customer Support Analytics
Drill into customer sentiment and product friction using custom reporting
Text Analytics
Identify trends across conversations to find and fix service issues
Quality Monitoring and Coaching
Automatic Quality Monitoring
Monitor 100% of support channels with zero additional QA resources
Predictive CSAT and CES Scores
Act on leading indicators to improve quality metrics
Agent Coaching
Perform consistent and objective coaching in real time
Scorecard Builder
Create custom rubrics and evaluate performances based on your criteria
QA Reporting
Leverage powerful reporting to better manage support quality
Voice Analytics
Detect call quality and coach on 100% of support conversations
Agent Productivity
Response & Troubleshooting
Respond to the customer with perfect tone and grammar every time
Summary & Action
Respond faster with case summaries and next best actions generated by AI
Predictive Queue
Focus on important cases first using predictive customer sentiment indicators
Translation
Handle cases in any language using translation powered by generative AI
SupportLogic Data Cloud
Knowledge Copilot
Why SupportLogic?
Why SupportLogic
Learn why SupportLogic’s all-in-one Support Experience management platform should be your first investment — increasing customer observability and preserving relationships.
How It Works
Go in depth on the 40 sentiment signals detected from your support interactions
Our Story
Learn how our values guide our products and how we work together as a team
Integrations
Integrate with your existing ticketing system and apps and go live within 45 days
Security
SupportLogic is ISO 27001 and SOC II Type 2 certified, GDPR and HIPAA compliant
Customers
Resources
Resource Center
Explore on-demand video, ebooks, white papers, and more.
Product Tours
Take a self-guided tour through some of SupportLogic’s most popular workflows
Customer Stories
See why world-class brands and innovative support leaders love SupportLogic
Events & Webinars
Join in-person and virtual events or stream on-demand
Support Experience Maturity Model
Take a free maturity assessment to see how your organization measures up
ROI Calculators
See how your support operations can benefit from SupportLogic
Blog
Keep up with the latest in support technology thought leadership
Newsroom
Keep up with SupportLogic news and the latest product announcements
SX Live Library
Grow your brand’s support experience and take insights from industry thought leaders
SX Live
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Live Demo
eWeek
Apr 16, 2021
Krishna Raj Raja of SupportLogic | eSPEAKS with Chris Preimesberger (video)
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Wall Street Journal
Oct 12, 2020
SupportLogic Raises Funds to Help Businesses Gauge Customer Attitudes
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