Salesforce Slashes Escalations 56% and Gains Manager Productivity
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Forget round-robin case routing. Forget assigning cases based only on agent capacity.
Automation and AI now have the ability to match agents to cases based on multiple “smart” factors, including customer history and demonstrated skillset.
On January 11th, you’ll see how SupportLogic helps Gainsight and Coveo get the right cases to the right agents with minimal effort from managers. The results? Dramatic reductions in case resolution time and increases in customer satisfaction.
In this webinar you’ll learn:
- The importance of optimized case assignment
- How AI delivers a superior assignment model to legacy models
- How to quickly implement AI case assignment tools for your business
- A live demo of AI-powered case assignments
Join us January 11 to see how Gainsight cut their case response time by 50%.
Speakers
Joe Andrews
CMO,
SupportLogic
Rob Hartwig
Solutions Architect,
SupportLogic
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SX focused companies use SupportLogic
About SupportLogic SX
The Continuous Support Experience Platform
- Seamlessly integrate with your existing ticketing system
- Read every ticket and automatically extract signals using AI/NLP
- Maintain context across conversational and ticket boundaries
- Predict outcome and provide proactive recommendations with intelligent workflows