Upcoming Events

Join us on September 22nd  for a customer-only webinar where SupportLogic Product Experts demonstrate how to create rich, immersive dashboards and reports that track your organization’s KPIs.

We are ecstatic to welcome Judith Platz as SupportLogic’s new Chief Customer Officer. Join us on September 7 for an exclusive discussion with Judith about the current state of support.

In uncertain times, you want to be on your customers’ minds for the right reasons. That’s why proactive support is more important now than ever. Join us on August 30 as Martin Schneider outlines the factors driving the need to invest in the support experience.

Join us on August 9 for this webinar with TSIA and Coveo where we will review the benefits of case swarming and how to implement it.

Your CRM or case ticketing system is critical for your support operations. Learn how to get the most out of it.

According to industry research, escalated cases cost up to TEN TIMES than a typical case. Even when escalation rates are low – the costs add up.

The solution? Cutting-edge AI/ML technology that predicts customer escalations in advance. But not all AI is created equal. So if you want to apply AI to the support experience, you need an AI tool built for support.

That’s where SupportLogic comes in.