Unifying Support & Service Experience with Customer Data

A Real-World Case Study

In the everything-as-a-service economy, revenue growth is directly linked to how well you deliver a good service experience to your customers. For fast growing companies, hiring and scaling their service teams is a difficult operational challenge. In this webinar, you’ll learn how Fivetran has unified customer success, support and service teams as a single customer-enabling function and partnered with SupportLogic to improve service quality, efficiency, and proficiency, resulting in reduced churn, higher CSAT, NPS and customer sentiment scores.