The Role and Impact of the Strategic CCO

CCO Perspectives: Monthly thought-provoking conversations with leaders from customer support, success, and service.

Join us in a conversation with Jeb Dasteel, former Chief Customer Officer at Oracle, author of Competing for Customers, founding member of the CCO Council, and owner of Dasteel Consulting to discuss the role and impact of the strategic CCO. We discuss how to collect, analyze, and respond to customer feedback. The conversation then moves to making your customers into advocates and finally how to drive outcomes from that advocacy.