Wayne’s unique background started in education and training then shifted to customer success where he has worked with customer success teams for both subscription and consumption-based businesses. When he joined Walkme last year, Wayne was the company’s first Chief Customer Officer. He not only had to navigate a new company but also had to define his own role within the organization.
Wayne will walk us through his career and share tips to be a successful CCO including:
- The top 5 priorities of a CCO in the first 90 days
- Approach to defining responsibilities within the C-Suite
- How to align teams who are now under a new organizational structure
- The process of building rapport and trust with your customers
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue