Apr 11, 2022
What is Customer Sentiment Analysis and Ways It Improves the Customer Experience
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Wayne’s unique background started in education and training then shifted to customer success where he has worked with customer success teams for both subscription and consumption-based businesses. When he joined Walkme last year, Wayne was the company’s first Chief Customer Officer. He not only had to navigate a new company but also had to define his own role within the organization.
Wayne will walk us through his career and share tips to be a successful CCO including: