The CCO’s First 90 Days

Wayne’s unique background started in education and training then shifted to customer success where he has worked with customer success teams for both subscription and consumption-based businesses. When he joined Walkme last year, Wayne was the company’s first Chief Customer Officer. He not only had to navigate a new company but also had to define his own role within the organization.

Wayne will walk us through his career and share tips to be a successful CCO including:

• The top 5 priorities of a CCO in the first 90 days
• Approach to defining responsibilities within the C-Suite
• How to align teams who are now under a new organizational structure
• The process of building rapport and trust with your customers