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8x8 Predicts Escalations and Transforms to Proactive Support
Customer support is critical for 8x8, which handles some 20,000 support cases every month. The company offers global, 24/7 access to 8x8 experts via live chat support, along with a robust knowledge base and other resources. Missing from their tech stack, until recently, was the ability to proactively address customer issues before they escalate.
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Uplevel your support operations with SupportLogic SX solutions
Reduce Backlog with Signal Extraction
Predict and Manage Escalations
Agent and Case Quality Assurance
Analyze and Prevent Customer Churn
Databricks Reduced SLA Misses by 40% and Increased CSAT
Customer support is critical for Databricks, which services more than 5,000 global organizations. As the company scaled, however, it found it was missing an essential piece of the customer service puzzle: the ability to identify and rectify customers’ most urgent concerns and frustrations as they arose. Databricks knew it needed to leverage an AI-based platform that could identify customers’ sentiments and case trends in real-time in order to optimize customer support.
Tools to help you transform your support experience
Feb 18, 2022
3 Steps to Get More Out of Your CRM with SupportLogic
By connecting your existing CRM to a purpose-built, intelligent system like SupportLogic SX, you can access a treasure trove of customer insights to elevate the CX experience and provide a more proactive service experience.
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At SupportLogic, it’s a “security first” mindset
Feb 18, 2022
Why Support Experience is Going to Make or Break Your Organization this Decade
Join us at the first industry conference dedicated to the topic of support experience. Ideal for any stakeholder involved in delivering, enabling, and benefiting from customer support outcomes.
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