We’ve done all the heavy lifting
We do the work to ensure the uniqueness of your organization is integrated. Frictionless onboarding means it’s easy to connect and act on insights immediately.
Take Microsoft Dynamics Case Management to the Next Level
When you connect to SupportLogic, you unlock a myriad of customer insights and benefits.
Signal Extraction and AI/ML Analysis
Case Escalation Prediction
Agent Coaching and Optimization
Case and Customer Sentiment Analysis
Customer Churn Prediction
Level up your Support Workflow
Bi-directional integration lets you to manage support cases and customers from right within SupportLogic.
You always have the ability to read and write directly into Microsoft Dynamics – keeping your workflow in one place.
Build on What You Already Use
SupportLogic is a non-intrusive, cloud-based layer of intelligence for your existing Microsoft Dynamics environment. There’s no “rip and replace” or deep coding required.
Simply deploy our lightweight data connector and get started transforming your support operations from day one. Our self-service design means control of your data always stays with you.
Microsoft Dynamics Integration Features
Some of our customers’ favorite write-back capabilities include:
Secure, No-Hassle Integration
As part of your onboarding process, SupportLogic handles the data migration between your Microsoft Dynamics and SupportLogic instances. We make it easy for you to begin acting on customer signals in your case interactions fast, providing rapid adoption and ROI.