SX Live RTP Meetup

Putting Support in the Driver’s Seat for Customer Retention

In-Person Event with Customer Support Leaders and Practitioners

Join us at the Durham Bottling Company on September 13 for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

We’ll discuss the emerging trends and practices in support organizations right now and how you can keep up with them. You’ll also have a chance to share your own experiences and meet other like-minded leaders who are passionate about transforming the support experience.

Space is limited. Register now to save your spot.

Where:
Durham Bottling Co.
506 Ramseur St
Durham, NC 27701

When:
September 13, 2022
5.30 pm – 8.30 pm ET

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Hosted by: SupportLogic

SX Live Meetups are free to attend. But space is limited, so reserve your spot today!

Speakers & Session Info

Panel

Putting Support in the Driver’s Seat for Customer Retention

In an uncertain economic climate, it’s more important than ever for companies to be thinking about how to optimize their support experience. The support organization is the “front line” when it comes to the customer experience, and what can make or break retention and expansion efforts in trying economic times.

There are key factors driving the need for renewed investment in the support experience. Our discussion will cover:

  • Why support can make or break your brand
  • How support can directly improve revenue in a “retention first” economy
  • The role AI and analytics can play in transforming support
  • Real world examples of “recession-proof” support experience projects

Our executive panel, moderated by Omid Razavi, will discuss how their organizations respond to these business challenges by applying technology solutions.

Otho Lyon
VP, Customer Support
Cloudera

Annette Sanders
Sr. Director of Analytical Technical Engineering
SAS Institute

Jason Longpre
VP, Worldwide Support
Nutanix

Judith Platz - Chief Customer Officer at SupportLogic

Judith Platz
Chief Customer Officer
SupportLogic

Omid Razavi
Chief Advocacy Officer
SupportLogic


Agenda

4:30 pm
Customer Roundtable with Judith Platz

Restricted to SupportLogic customers

5:15 pm
Break

5:30 pm
Registration and Networking

6:00 pm
Welcome by SupportLogic

6:05 pm
Support Executive Panel:
Putting Support in the Driver’s Seat for Customer Retention

6:50 pm
Networking and Discussion

8:30 pm
Adjournment

*Food and refreshments to be provided.

Venue

Durham Bottling Co.
506 Ramseur St
Durham, NC 27701