SX Live Austin Meetup

Topic:  Emerging Trends and Practices in Customer Support

In-Person Event with Customer Support Leaders and Practitioners

Join us on August 24 for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.

We’ll discuss the 3 most common changes occurring in support organizations right now and how you can stay ahead of them. You’ll also have a chance to share your own experiences and meet other like-minded leaders who are passionate about transforming the support experience.

Register now to save your spot.

Where:
La Condesa
400 W. 2nd Street A
Austin, TX 78701

When:
August 24, 2022
5.30 pm – 8.30 pm CT

RSVP For SX Live Austin Meetup

Hosted by: SupportLogic

SX Live Meetups are free to attend. But space is limited, so reserve your spot today!

Speakers & Session Info

Presentation

Surviving Stress in Support: Three Steps to Address Warning Signs to Maintain the Employee Experience

Employee stress is a serious issue in the workplace. It can impair your employees’ ability to provide quality customer service and cause them to feel overwhelmed by their workload.

The key to a happy and productive workforce is understanding the warning signs of employee stress.

Julie Hutchinson, Founder, and CEO of Core Performance, LLC, will outline how to identify those warning signs and describe methods for de-stressing your workforce and driving superior experiences.

Julie Hutchinson
Founder & CEO,
Core Performance


Panel

Emerging Trends and Practices in Customer Support

The customer support landscape has been in flux for the past decade. Amid shifting business models that require higher investment in support to secure recurring revenues, a global pandemic that fundamentally changed how we work, and now emerging economic volatility – the only constant has been change.

Navigating this new environment does not have to be an arduous task. Today, there are new methodologies and technologies to elevate the support experience that anyone can leverage inside their organizations.

Our executive panel, moderated by Omid Razavi, will discuss specific trends and how their organizations are creating new opportunities and tackling the challenges.

Jim Roth
EVP, Customer Success
Salesforce

John M. Quiglietta
Sr. Director Analyst Customer Service & Support
Gartner

Krishna Raj Raja
Founder and CEO
SupportLogic

Rob Kaloustian
Chief Services Officer
BigCommerce

Dave Yusuf
SVP, Customer Success
Q2

Omid Razavi
Chief Advocacy Officer
SupportLogic


Agenda

5:30 pm
Registration and Networking

6:00 pm
Welcome by SupportLogic

6:05 pm
Julie Hutchinson on Surviving Stress in Support

6:15 pm
Support Executive Panel:
Emerging Trends and Practices in Customer Support

6:50 pm
Networking and Discussion

8:30 pm
Adjournment

*Food and refreshments to be provided.

Venue

La Condesa
400 W. 2nd Street A
Austin, TX 78701