Support Experience: A Force Multiplier for Your Case Management System
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Elevate Your Support Experience
Reduce Customer Escalations by 40%
- Products
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- Knowledge AgentEliminate knowledge gaps and resolve issues quickly with predictive answers
- Escalation AgentEliminate escalations and manage active escalations more effectively
- Sentiment AgentEliminate surveys and unlock the true voice of the customer
- Prioritization AgentEliminate backlog and operational inefficiencies
- Voice AgentEliminate note-taking and detect tonality and sentiment from voice calls
- Data CloudAdd predictive insights to your enterprise data warehouse
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- Routing AgentEliminate manual routing and match the right engineer to every issue
- Coaching AgentEliminate manual coaching and QA 100% of customer interactions
- Account Health AgentEliminate churn and track customer health proactively
- Language AgentEliminate language barriers with auto-translation and tonality/grammar assist
- Summarization AgentEliminate loss of context and improve support team productivity
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- Customers
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- Resources
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- BlogKeep up with the latest in support technology thought leadership
- Events & WebinarsJoin in-person and virtual events or stream on-demand
- eBooks & White PapersExplore deep technical content that explains how SupportLogic works
- Maturity Model AssessmentTake a free maturity assessment to see how your organization measures up
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- NewsroomKeep up with SupportLogic news and the latest product announcements
- SecuritySupportLogic is ISO 27001 and SOC II Type 2 certified, GDPR and HIPAA compliant
- Technical GuidesGet a deep dive behind the data integration process and how the AI models work
- Support Experience BookRead how companies use AI to win the hearts, minds and wallets of customers
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- Pricing
- SX Live Library
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- 15 Minutes with JudiSupportLogic CCO Judith Platz is joined by leaders and experts across the CX industry
- Ask Max: Tips and TricksBite-sized lessons on getting the most from the platform with expert Max Greene
- Solution Deep DiveSee the “Why” behind the SupportLogic SX platform with perspectives from experts
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- Get Support
- Live Demo