What is Customer Sentiment Analysis and Ways It Improves the Customer Experience
customer experiencecustomer sentiment analysis
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Most organizations are heavily leaning into AI projects to improve customer service and support.
But how do you decide what projects to prioritize first?
Join us on April 16 to see why Informatica focused on AI sentiment analysis to help transform their support operations and deliver a best-in-class experience across the entire customer journey.
You’ll learn:
- Why customer sentiment analysis should be your first AI investment for support
- The key KPIs to focus on with predictive AI
- How to assess organizational tradeoffs between build and buy strategies for AI
Speakers
John Ragsdale
Distinguished Researcher, VP of Technology Ecosystems
TSIA
Geetha Gopalakrishnan
SVP, Global Support
Informatica
Judith Platz
Chief Customer Officer,
SupportLogic
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SX focused companies use SupportLogic
About SupportLogic SX
The Continuous Support Experience Platform
- Seamlessly integrate with your existing ticketing system
- Read every ticket and automatically extract signals using AI/NLP
- Maintain context across conversational and ticket boundaries
- Predict outcome and provide proactive recommendations with intelligent workflows